Cloud Web has two main documents that serve as the Contract for all customers accounts. These documents will be published here and may be linked directly for your convenience.

Terms of Service

This agreement serves as the primary document between Cloud Web and all customers and contains the rights, duties, and obligations of both Cloud Web and the customer.

Acceptable Usage Policy

Cloud Web's Usage Policy is designed to protect both Cloud Web, and it's users from illegal, damaging, and inappropriate behavior by users of Cloud Web services. All customers are subject to the terms and conditions of the Acceptable Usage Policy.

Service Level Agreement

The Service Level Agreement (SLA) guarantees at least 99.99% up-time for your account. If account service is unavailable you may be eligible for a credit to your account.

If you have any questions about our legal policies or the practices described therein, you may Email


"I have had 4 business websites running with Cloud Web at different times & have only wonderful praise for their excellent service & commitment to their customers. I am confident that my sites are up & running 24/7 & never have to worry about downtime. When I have a question, any question, they are more than happy to answer quickly & in languages that I can understand. I can & do highly recommend this company to all my friends."


— Cheryl Sturm,

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